Requirements

▪ Successfully completed training, ideally in the IT sector

▪ Experience in telephony & cloud

▪ Good knowledge of SIP, SBC, proxy, Linux and databases

▪ Good knowledge of MS Office, especially Outlook, Excel and Word

▪ High customer and service orientation

▪ Knowledge of technical customer service or service desk and ticket systems desirable

▪ Good knowledge of German and English (spoken and written)

▪ Willingness to travel

▪ Participation in on-call duty

▪ Class B driving license

Tasks & Responsibilities

▪ Administration, support and new implementation of our cloud portfolio (Cloud PURE, Zoom, five9, ThinkOwl)

▪ Configurations of Freeswitch, FusionPBX, databases and more

▪ Ensuring smooth operation and continuous development of cloud solutions

▪ Technical support and advice for our customers on the use and integration of cloud services

▪ Collaboration with internal teams to optimize and implement new functions and features

▪ Planning implementations to be carried out in the SBC environment is also part of your job.

▪ Installation, configuration, administration of virtualized server environments such as VMware, Windows and Linux

▪ You will be responsible for processing technical incidents/changes and projects in the SIP and session border controller environment.

Core Benefits

1) Remote work: This position offers full flexibility in choosing the work location, with occasional travel possible.

2) Focus on health and wellness: Employees have access to Urban Sports or Hansefit as well as team building and employee events.

3) Innovative cloud projects: You work on innovative cloud solutions with a focus on optimizing services for different customers.

4) Career growth: Individual development and training opportunities in the field of cloud technologies, with cross-functional collaboration.

7) Job bike program and employee discounts.

8) Fixed base salary and no bonus system.

9) Individual training opportunities and pension benefits.

10) Exciting team-building events and a dynamic work environment.

Hiring Process

Step 1: First screening by the technical department after application.

Step 2: Interview with the hiring team (usually 2 rounds).

Step 3: Offer and contract creation.

Step 4: Onboarding, including training and equipment setup.